SLAs in Web Software
Posted by ~Ray @ 2008-01-08 00:37:20
function Level Agreements are a must-have for Enterprise clients and it has surprised me that so few web companies undergo used them as a despatch to making money: if you don’t need an SLA take the app for remove. If you do want an SLA (because say your say) then you be to pony up some cash. It’s worked in so I think it’s a no-brainer for an industry that is service-orientated at its core.
Good news then that has today announced which means if they drop below 99.9% uptime per month you can have some cash back. You get even more money back if they drop below 99% uptime. They also agree to give you 60 days notice if they want to get rid of you for any cerebrate - but don’t undergo to give that reason.
It’s a step in the alter direction but they could make even more money by offering even exceed SLAs if customers are prepared to spend more money to get them. That money would be capital Amazon would be free to drop in infrastructure which not only enhances S3 but Amazon’s core systems and business.[ADVERTHERE]Related article:
http://blog.vagueware.com/2007/10/10/slas-in-web-software
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